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Distribution & Marketing Blog for Financial Services

customer experience

Posted on April 13th, 2017

New Customer Expectations and Demands: The Financial Services Response (Part...

In the previous blog, we looked at some of the strategic approaches that financial services...
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New Customer Expectations and Demands: The Financial Services Response (Part...
Posted on April 11th, 2017

Five Ways Banks Can Respond to their Changing Consumers

In the previous blogs in this series, I looked at findings from the Accenture Financial Services...
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Five Ways Banks Can Respond to their Changing Consumers
Posted on April 7th, 2017

Emerging Investment Advice Customer Trends, Part 2

In the first blog in this series, I discussed three emerging customer trends identified in...
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Emerging Investment Advice Customer Trends, Part 2
Posted on March 31st, 2017

Emerging Customer Personas in Banking

In my last two blogs, I looked at changing consumer attitudes and expectations as revealed...
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Emerging Customer Personas in Banking
Posted on March 20th, 2017

Emerging Investment Advice Customer Trends, Part 1

Accenture’s 2017 Financial Services Global Distribution & Marketing Study gathered the...
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Emerging Investment Advice Customer Trends, Part 1
Posted on March 17th, 2017

The Financial Services Response to Evolving Consumer (Part I)

In the previous blog in this series, we introduced three new consumer personas identified through...
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The Financial Services Response to Evolving Consumer (Part I)
Posted on March 17th, 2017

Six Emerging Consumer Trends in Banking (Part 2)

In my previous blog, I discussed three of the six emerging trends in banking that will shape...
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Six Emerging Consumer Trends in Banking (Part 2)
Posted on March 10th, 2017

Six Emerging Consumer Trends in Banking

Our Financial Services Global Distribution & Marketing Consumer Survey of more than 32,000...
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Six Emerging Consumer Trends in Banking
Posted on February 27th, 2017

Emerging Consumer Personas in Financial Services

As we mentioned in the previous blog in this series, three distinct consumer personas emerged...
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Emerging Consumer Personas in Financial Services
Posted on February 24th, 2017

Dealing With Changing Banking Consumer Behaviors

Consumer behaviors and expectations are shifting in ways that are forcing banks to both redefine...
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Dealing With Changing Banking Consumer Behaviors