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Distribution & Marketing Blog for Financial Services

Digital Transformation

Posted on May 15th, 2017

Embracing a “Phygital” Bank Experience

Most banks today started their digital transformation journeys by migrating customers to digital,...
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Embracing a “Phygital” Bank Experience
Posted on May 12th, 2017

DBS Bank Goes Digital Only

The Efma-Accenture Distribution and Marketing Innovation Awards give the industry the opportunity...
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DBS Bank Goes Digital Only
Posted on May 3rd, 2017

Innovative Offerings Can Help Meet Robo-Advice Challenge

As we discussed in our previous blog, investment advisory firms in Europe—including independent...
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Innovative Offerings Can Help Meet Robo-Advice Challenge
Posted on April 21st, 2017

How NBG Eliminated Banking Lineups

The Efma-Accenture Distribution and Marketing Innovation Awards give the industry the opportunity...
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How NBG Eliminated Banking Lineups
Posted on April 14th, 2017

Widiba’s Wonderful Machine: Award Winner for Customer Experience

The Efma-Accenture Distribution and Marketing Innovation Awards give the industry the opportunity...
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Widiba’s Wonderful Machine: Award Winner for Customer Experience
Posted on April 13th, 2017

New Customer Expectations and Demands: The Financial Services Response (Part...

In the previous blog, we looked at some of the strategic approaches that financial services...
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New Customer Expectations and Demands: The Financial Services Response (Part...
Posted on April 11th, 2017

Five Ways Banks Can Respond to their Changing Consumers

In the previous blogs in this series, I looked at findings from the Accenture Financial Services...
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Five Ways Banks Can Respond to their Changing Consumers
Posted on April 7th, 2017

Emerging Investment Advice Customer Trends, Part 2

In the first blog in this series, I discussed three emerging customer trends identified in...
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Emerging Investment Advice Customer Trends, Part 2
Posted on April 5th, 2017

CaixaBank’s Global Innovations

The Efma-Accenture Distribution and Marketing Innovation Awards give the industry the opportunity...
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CaixaBank’s Global Innovations
Posted on March 31st, 2017

Emerging Customer Personas in Banking

In my last two blogs, I looked at changing consumer attitudes and expectations as revealed...
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Emerging Customer Personas in Banking